Our Process & Policies

All communication is email-only for documentation and accuracy.

1. Refund Policy

All Sales Final – Custom Digital Products

Due to the customized nature of our spreadsheets, all sales are final. We ensure clarity upfront to avoid mismatched expectations—contact us before purchasing if you have questions

2. Production & Workflow

Custom-Built for You – 7 to 14 Business Days

Your spreadsheet is handcrafted from scratch (no instant downloads)

             Here's our transparent process:

                Immediate Assignment

• One of our experts is automatically assigned to your project the moment your order is placed

                Requirements  Analysis (Up to 72 Hours)

• Your dedicated expert will:
       • Thoroughly review your needs
       • Design the optimal spreadsheet structure
       • Identify any missing information
• We'll email you promptly if anything requires clarification

                Complete Development

• We build your fully functional solution including:
       • All necessary formulas and automation
       • Custom protections and permissions
       • Your branding elements
• No partial files shared - you only see the polished final product

                Final Delivery

• Receive your complete:
       • Excel (.xlsx) file via email
       • Instructions for use
       • Support contact information
• Average timeline: 7–14 business days from order date

3. Delivery & Support

Custom-Built Delivery + Free Ongoing Support

• Delivery Timeline: Your fully customized Excel (.xlsx) file will be delivered via email within 5-10 business days after finalizing requirements (check spam/promotions)
• File Protection: Sheets are password-free but locked to prevent accidental edits while keeping your data accessible
• Free Support Includes: Email us at restaurantsheetsllc@gmail.com for
  •   Common User Mistakes We Fix:

                       ✓ Incorrect formula references (e.g., A1 vs. $A$1)
                      ✓ Misaligned ranges in SUMIFS/VLOOKUPs
                      ✓ Protected sheet issues (editing locked cells)
                      ✓ Accidental deletions affecting dependencies.

•  ️Basic adjustments:

                       ✓ Adding/removing rows or columns
                      ✓ Fixing broken formulas (e.g., #REF!, #VALUE! errors)
                      ✓ Adjusting cell formatting (currency, dates, conditional formatting)
                      ✓ Correcting data validation rules (dropdown lists, input restrictions)
    Response time: <24 hours on weekdays

4.  Support Limitations & Upgrade Options

Custom-Built Delivery + Free Ongoing Support

• Not  Covered Under Free Support:

                       ×  Template rebuilds or structural redesigns
                      × Adding new dashboards/report creation
                      ×  Advanced automation (macros, Power Query, VBA)

5.  Major Changes Require New Purchase

If you need a completely redesigned spreadsheet solution

• New project quote required 
• Returning customers receive 50% discount 
• Applies to same owner (current or new locations) 

 📝 Important Policy Notes:

• All spreadsheets are custom-built - no instant downloads.
• Free Ongoing Support covers modifications to your original design, not complete rebuilds.
• Major functional changes may require a new project quote.